We aren't doing anything revolutionary here. We're evolving already existing leading industry standards like ISO, ITIL, and DevOps so that people across the whole org can benefit from holistic and iterative approaches.
Please use the resources to the right to learn more about these industry standards and how Conflext is building upon them to help close The Governance Gap. Continue reading below for a general overview.
We take DevOps principles and systems and apply them to entire organizations so that every essential business function has a codified process that's both people and computer friendly.
By ensuring all business functions are both human and machine readable, more change management can be automated and relevant policies and procedures can always be at the team's fingertips. This empowers teams to stay on track with automation support and enables leaders to iterate team policies and procedures with ease.
Administration then has much more time to focus on Governance with different teams using shared tools to enable asynchronous communication (we just call it async). Between higher visibility removing silos between teams and reduced need for meetings regarding trivial day-to-day stuff, administrators can focus on auditing, change management, and long-term plans.
This is what Organizational Management Systems (OMS) are all about. It's also where we borrow from ISO standards, building upon their Service Management System (SMS) model. An OMS serves as a sort of Organizational Constitution and single source of truth for how things work across the entire company. An OMS is an assortment of both internal and external SMS, along with corporate wide policies and governance processes.
Rapid iteration is one of the most viable ways to improve a system, but it's often logistically impossible for larger organizations with traditional communication structures. Organizational Management Systems implemented with a DevOps philosophy and org-wide tech stack give organizations large and small their best chance of iterating quickly. Most importantly, it does so without compromising present functionality with outages, change overhead, and user confusion.
Implementing an OMS may seem daunting at first, but try to remember that you'll never be working on any more than one iteration at a time. Building great things take time, and regardless of how many steps it takes, you get there one step at a time.
Between the iterative pacing and automation assistance from a unified tech stack, you'll soon find that the OMS and DevOps philosophies are all about letting the robots be robots so that people can be people. Administrators can focus on proper governance and future growth, and workers can minimize repetitive tasks and meetings to focus on truly engaging work that's both more valuable to the company and more fulfilling to them.
External Resources
Atlassian DevOps Wiki - (atlassian.com)
Conflext Resources
Organizational Management System (OMS) Wiki
Scrumbag BizDevOps Wiki
Conflext Services Wiki
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